Our team’s commitment to the service and making sure your requirements are met to your liking is the sole representation of our 100% Satisfaction Guaranteed. Should you have concerns with our service, we will make it right. For escalation - You will have 24 hours to call us on 0480 805 010 and provide us with feedback and detail of your concerns or issues. - A 48 hour flexible period is provided for Move-in/Move-out services. - A re-schedule cleaning will be appointed to you to address your concerns on the following business days. - After our second appointment with you, should you have concerns, we will escalate the issue to our management, and if we fail to address your concerns, we will provide you with credit or a refund.

Yes of course. After you book for the first time, an account will be made for you where you can login and modify your bookings at anytime. Else, just call us on 0480 805 010 and we will do it for you.

Absolutely, as professional cleaning service providers, we are insured. For proof of insurance or any other legal documents please email us at [email protected] and we will gladly forward you our business documents.

Yes. All you have to do is pick a date/time during the booking and wait for an email confirmation to arrive - it won't be too long after the booking. If can't be done on the choice of your time, we contact you with a solution. So, we got you!

For big sites, our system manages the team internally and based on expected completion time per site. With this, you will normally see 1-2 people coming for the clean.

Our operations is quite extensive, therefore, in addition to this, area managers and supervisors regularly visit big job sites and to check the quality of work.  Rest assured, your job will be completed in a professional and timely manner. For regular cleans, team of husband and wife is common.